DELIVERY & RETURNS INFORMATION

DELIVERY

We process your orders as swiftly as we possibly can, and give you realistic estimated delivery dates which we do our best to achieve – but you’ll understand we can’t always guarantee delivery dates where it’s out of our control. Orders received after 12:00 noon on Friday will normally be processed on Monday, including UK express and courier orders. In the unlikely event that the poster product you order is out of stock, we’ll get in contact to ask if you’d rather keep the goods on backorder or get a refund.

What types of delivery do we offer and what do they cost?

In the UK, we use good old Royal Mail or a courier service to deliver your order. If you want next day delivery, you’ll normally need to place your order by midday. Next day delivery is only available Monday-Friday, so orders placed at the weekend will be shipped on Monday.

What happens if there’s no one to sign for a delivery?

Courier and Royal Mail tracked deliveries do require a signature and if you’re out, a contact card will be left for you to arrange re-delivery or collection. If no contact is made with the courier or Royal Mail within 7 working days your parcel will automatically be returned to us and our delivery charge for re-despatch to you will include the courier’s or Royal Mail’s two-way charge for returning your original parcel to us.

FREE STANDARD DELIVERY ON ALL UK MAINLAND ORDERS OVER £20 (2-4 DAYS)

Our standard delivery service is FREE to all UK mainland orders over £20. Otherwise the charge is £2.95 for orders less than £20.  Highlands & Islands of Scotland, Northern Ireland and other UK Islands are sent via Parcelforce 24 at the following rates:

Isle of Wight – flat rate of £11.95 per order

Highlands & Islands of Scotland – flat rate of £13.95 per order

Northern Ireland, Isle of Man & Isles of Scilly  – flat rate of £19.95 per order

UK MAINLAND NEXT DAY DELIVERY (ORDER BEFORE NOON MON-FRI)

Our next day delivery service to UK Mainland is an extra £5.95 per order and are sent via Parcelforce 24.  Orders placed on a Friday before 12.00 noon would normally be delivered on Monday the following week.

OTHER PARTS OF THE WORLD

Delivery via PARCELFORCE to Europe is charged depending on your location/zone (see costs below) which will be advised when you input your delivery address at checkout.

Zone 1  – flat rate of £12.95 per order (Belgium, Channel Islands, Denmark, France, Germany, Ireland, Italy, Luxembourg, Monaco & Netherlands).

Zone 2 – flat rate of £22.95 per order (Austria, Czech Republic, Finland, Hungary, Lithuania, Norway, Poland, San Marino, Slovakia, Slovenia, Spain, Sweden & Switzerland).

Zone 3 – flat rate of £29.95 per order (Greece & Portugal).

Zone 4 – flat rate of £34.95 per order (Estonia, Latvia, Malta, Romania & Turkey).

Zone 5 – flat rate of £54.95 per order (Bulgaria).

Delivery via FEDEX to USA & Canada is charged at a flat rate of £45.00 per order.

If we do not currently deliver to your country, please contact hello@scratchposters.co.uk for a delivery quote.

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable):
-Any item not in its original condition, is damaged or missing parts for reasons not due to our error
-Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@scratchposters.co.uk.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@scratchposters.co.uk and send your item to: Skratkz Posters C/O Hallmark Consumer Services, Green Bank, Saxby Road, Melton Mowbray, Leicestershire, LE13 1FF, United Kingdom.

Shipping your return goods
To return your product, you should mail your product to: Skratkz Posters C/O Hallmark Consumer Services, Green Bank, Saxby Road, Melton Mowbray, Leicestershire, LE13 1FF, United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

FREE DELIVERY ON ALL UK MAINLAND ORDERS OVER £20