We process your orders as swiftly as we possibly can, and give you realistic estimated delivery dates which we do our best to achieve – but you’ll understand we can’t always guarantee delivery dates where it’s out of our control. Orders received after 12:00 noon on Friday will normally be processed on Monday, including EXPRESS DELIVERY orders. In the unlikely event that the product you order is out of stock, we’ll get in contact to ask if you’d rather keep the goods on backorder or get a refund.
What types of delivery do we offer?
We aim to ensure our customers experience the best service, so in the UK, we use Royal Mail, DPD and DHL to deliver your order depending on the location and size of the shipment. If you want express delivery, you’ll normally need to place your order by midday. Express delivery is only available for delivery Monday-Friday (we do not deliver at the weekend or Bank holidays), so orders placed at the weekend will be shipped on Monday.
For other parts of the World, we use DHL to deliver your order, which is a fully tracked and signed service.
What happens if there’s no one to sign for a delivery?
Courier deliveries tend to require a signature, and if you’re out, a contact card will be left for you to arrange re-delivery or collection. If no contact is made with the courier within 7 working days your parcel will automatically be returned to us and our delivery charge for re-dispatch to you will include the courier’s two-way charge for returning your original parcel to us. Should you be out when the parcel is attempted to be delivered, and you have sent us specific instructions for your order to be left in an alternative location, we cannot be held responsible in the event of the products going missing or getting damaged.
STANDARD delivery (2-5 Working Days) - £4.95
Our standard delivery service is via ROYAL MAIL (Tracked 48) and includes UK Mainland, Highlands & Islands of Scotland, Northern Ireland, Isle of Man, Isle of Wight and Isles of Scilly. The delivery charge is £4.95 per order.
UK Mainland, Northern Ireland, Isle of Man, Isle of Wight and Isles of Scilly delivery time takes 2-3 working days.
Highlands & Islands of Scotland delivery time takes 3-5 working days.
EXPRESS delivery service (1-3 Working Days) - £6.95
Our express delivery service to UK Mainland is via DPD (Next Day). Orders placed on a Friday before 12.00 noon would normally be delivered on Monday the following week, or Tuesday, if it is a Bank Holiday.
Our express delivery service to Northern Ireland, Isle of Man, Isle of Wight & Isles of Scilly is via ROYAL MAIL (Tracked 24). Delivery time takes 1-2 working days. If the weight of the order is over 3kgs, it will be shipped via DHL and delivery time also takes 1-2 working days.
Our express delivery service to Highlands of Scotland is via ROYAL MAIL (Tracked 24). Delivery time takes 1-3 working days.
Our express delivery service to Islands of Scotland is via ROYAL MAIL (Tracked 24). Delivery time takes 2-3 working days.
OTHER PARTS OF THE WORLD
Delivery to Europe is charged depending on your location/zone (see costs below) which will be advised when you input your delivery address at checkout. Please note that some areas can be classed as REMOTE and will incur an additional surcharge of £19.50 on top of the cost listed below. If this should happen, we would contact you AFTER you placed your order and inform you of the situation. We would then either provide a full refund and if you were happy with the surcharge, you could reorder the product(s) and at the same time select the REMOTE AREA SURCHARGE to add to your basket.
- Zone 1 – flat rate of £12.95 per order (Belgium, France, Germany, Ireland, Luxembourg & Netherlands).
- Zone 2 – flat rate of £14.95 per order (Jersey, Guernsey, San Marino, Denmark, Italy, Austria, Czech Republic, Finland, Hungary, Lithuania, Norway, Poland, Slovakia, Slovenia, Estonia, Latvia, Romania, Spain, Greece, Bulgaria, Croatia, Portugal, Sweden & Switzerland).
Delivery to Malta, Monaco, Turkey, Australia, New Zealand, Cyprus, USA & Canada is charged at a flat rate of £29.95 per order. Please note that some areas can be classed as REMOTE and will incur an additional surcharge of £19.50 on top of the cost listed below. If this should happen, we would contact you AFTER you placed your order and inform you of the situation. We would then either provide a full refund and if you were happy with the surcharge, you could reorder the product(s) and at the same time select the REMOTE AREA SURCHARGE to add to your basket.
If we do not currently deliver to your country, please contact firstname.lastname@example.org for a delivery quote.