We process your orders as swiftly as we possibly can, and give you realistic estimated delivery dates which we do our best to achieve – but you’ll understand we can’t always guarantee delivery dates where it’s out of our control. Orders received after 12:00 noon on Friday will normally be processed on Monday, including NEXT DAY DELIVERY orders. In the unlikely event that the product you order is out of stock, we’ll get in contact to ask if you’d rather keep the goods on backorder or get a refund.
What types of delivery do we offer and what do they cost?
In the UK, we use a courier service to deliver your order. If you want next day delivery, you’ll normally need to place your order by midday. Next day delivery is only available for delivery Monday-Friday (we do not deliver at the weekend or Bank holidays), so orders placed at the weekend will be shipped on Monday.
What happens if there’s no one to sign for a delivery?
Courier tracked deliveries do require a signature and if you’re out, a contact card will be left for you to arrange re-delivery or collection. If no contact is made with the courier within 7 working days your parcel will automatically be returned to us and our delivery charge for re-despatch to you will include the courier’s two-way charge for returning your original parcel to us. Should you be out when the parcel is attempted to be delivered, and you have sent us specific instructions for your order to be left in an alternative location, we cannot be held responsible in the event of the products going missing or getting damaged.
FREE STANDARD DELIVERY ON ALL UK MAINLAND ORDERS OVER £30 (2-4 DAYS)
Our standard delivery service is FREE to all UK mainland orders over £30. Otherwise the charge is £3.95 for orders less than £30. Highlands & Islands of Scotland, Northern Ireland and other UK Islands are sent via a courier service at the following rates:
- Northern Ireland, Isle of Man & Isles of Scilly – flat rate of £6.95 per order
- Isle of Wight – flat rate of £11.95 per order
- Highlands & Islands of Scotland – flat rate of £11.95 per order
UK MAINLAND NEXT DAY DELIVERY (ORDER BEFORE NOON MON-FRI)
Our next day delivery service to UK Mainland is an extra £5.95 per order and are sent via a courier service. Orders placed on a Friday before 12.00 noon would normally be delivered on Monday the following week or Tuesday, if it is a Bank holiday.
OTHER PARTS OF THE WORLD
Delivery to Europe is charged depending on your location/zone (see costs below) which will be advised when you input your delivery address at checkout. Please note that some areas can be classed as REMOTE and will incur an additional surcharge of £19.50 on top of the cost listed below. If this should happen, we would contact you AFTER you placed your order and inform you of the situation. We would then either provide a full refund and if you were happy with the surcharge, you could reorder the product(s) and at the same time select the REMOTE AREA SURCHARGE to add to your basket.
- Zone 1 – flat rate of £12.95 per order (Belgium, France, Germany, Ireland, Luxembourg & Netherlands).
- Zone 2 – flat rate of £14.95 per order (Jersey, Guernsey, San Marino, Denmark, Italy, Austria, Czech Republic, Finland, Hungary, Lithuania, Norway, Poland, Slovakia, Slovenia, Estonia, Latvia, Romania, Spain, Greece, Bulgaria, Croatia, Portugal, Sweden & Switzerland).
Delivery to Malta, Monaco, Turkey, Australia, New Zealand, Cyprus, USA & Canada is charged at a flat rate of £29.95 per order. Please note that some areas can be classed as REMOTE and will incur an additional surcharge of £19.50 on top of the cost listed below. If this should happen, we would contact you AFTER you placed your order and inform you of the situation. We would then either provide a full refund and if you were happy with the surcharge, you could reorder the product(s) and at the same time select the REMOTE AREA SURCHARGE to add to your basket.
If we do not currently deliver to your country, please contact firstname.lastname@example.org for a delivery quote.